At Needle & Vine, we want you to be happy with your purchase. Because our shop includes both handmade products and one-of-a-kind vintage items, return eligibility may vary depending on the type of product purchased.
Returns
We accept eligible returns requested within 30 days of delivery.
To request a return, please contact us at hello@needlevine.com before sending your item back. Please include your order number and the reason for the return.
Items returned without contacting us first may not be eligible for a refund.
Handmade Products
Unused handmade products may be returned within 30 days of delivery. Items must be returned in their original condition and packaging.
Products showing signs of use, damage after delivery, or alteration may not be eligible for a full refund.
Vintage Vinyl & One-of-a-Kind Items
Vintage records are pre-owned and may show signs of age, handling, storage, and previous playback. We make every effort to accurately describe and photograph the condition of each record and its packaging.
The photographs on each vintage vinyl listing show the actual item being sold, and known significant defects or playback issues will be disclosed in the product description.
Vintage vinyl may be returned within 30 days of delivery, provided it is returned in the same condition in which it was received.
A difference of opinion regarding record grading alone does not automatically mean an item is defective. However, if you believe the condition of a record was materially misrepresented, please contact us so we can make it right.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your order arrives damaged, you receive the wrong item, or there is another problem with your shipment, contact us as soon as possible at hello@needlevine.com.
Please include your order number and photographs of the item and packaging when applicable. We will review the issue and work with you on an appropriate resolution.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Return Shipping
Unless an item arrived damaged, incorrect, or was materially different from its description, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method. Needle & Vine cannot be responsible for returned items that are lost in transit.
If the return is the result of an error on our part or an item arrives materially different from its description, we will cover reasonable return shipping costs.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Processing times after a refund is issued vary by bank or payment provider.
Original shipping charges, when applicable, are non-refundable unless the return resulted from an error on our part.
Exchanges
Because many Needle & Vine products, particularly vintage records are unique or available in limited quantities, we generally cannot guarantee direct exchanges.
If you experience a problem with an order, contact us and we will work with you on the appropriate return, replacement, or refund when available.
Non-Returnable Items
The following items generally cannot be returned:
- Gift cards
- Items that have been altered or damaged after delivery
- Items returned more than 30 days after delivery
- Items not returned in substantially the same condition in which they were received
This does not affect returns for items that arrived damaged, incorrect, or materially different from their description.
Questions?
Questions about a return or refund?
Contact us at hello@needlevine.com and include your order number when possible.